Frequently Asked Questions

If something isn’t covered, you’re always welcome to reach out.

What age is MailBox Story for?

MailBox Story is designed primarily for readers ages 9–15. That said, many younger readers enjoy it when reading with a parent, and older teens and adults often enjoy the story as well.

Is this religious or faith-based?

The story is written from a biblical point of view, with clear moral grounding and a respect for faith, family, and responsibility. It is not written as a sermon or devotional—our goal is a good story first.

Is the story appropriate to read alone?

Yes. The content is written to be thoughtful and engaging without relying on shock, crude humor, or modern slang. Many families choose to read together, but that choice is yours.

Are the illustrations hand-drawn?

The illustrations are created using a combination of modern digital tools and careful artistic direction. Each image is thoughtfully developed to support the story’s tone, setting, and themes. Our focus is on telling a good story first—one that feels consistent, immersive, and appropriate for young readers. The illustrations serve the story, rather than drawing attention to the tools used to create them.

How long is each chapter?

Each chapter is long enough to feel satisfying, but short enough to be read in a single sitting. Chapter length varies slightly as the story unfolds.

What exactly do we receive each month?

Each mailing includes a printed chapter of Flee to the Mountain, formatted as a folded booklet, along with a full-color character collector card.

What is the format of the chapters?

Chapters are printed as 5.5″ × 8.5″ folded booklets on cream paper, saddle-stitched with two staples. They are designed to be durable, readable, and easy to save.

Do the chapters build on each other?

Yes. This is a serialized story meant to be read in order. Each chapter continues the narrative from the last.

How does the subscription work?

You choose either a monthly or yearly subscription. A new chapter is mailed each month while your subscription is active.

What if MailBox Story isn’t a good fit for our family?

We offer a 30-day refund window so families can try MailBox Story without pressure. If you cancel within that time, you’ll receive a full refund. After the refund window, monthly subscriptions may be canceled at any time to prevent future charges, and you’ll receive all chapters that were paid for. See our Refund Policy for full details.

Can I switch from monthly to yearly?

Yes. Families on a monthly subscription may upgrade to a yearly plan within the first three months. If you’d like to upgrade, just contact us and we’ll help you make the change.

Do you offer refunds?

Yes. We offer a 30-day refund window. Full details are available on our Refund Policy page.

When will the first chapter arrive?

Your first chapter is mailed shortly after you subscribe. Delivery times vary by location.

How long does shipping take?

U.S. delivery typically takes up to two weeks. International delivery may take longer.

What if a mailing is lost or damaged?

If something doesn’t arrive or arrives damaged, contact us and we’ll make it right.

Can I give MailBox Story as a gift?

Many families use MailBox Story as a gift, even though we don’t currently offer formal gift subscriptions. If you’re gifting, you can enter the recipient’s mailing address at checkout.

Can multiple children read the same subscription?

Absolutely. Many families read together or share the chapters among siblings.

How do I get help or ask a question?

If you need help at any point, you can contact us directly and we’ll be glad to assist.