Refund Policy

We want families to feel confident trying MailBox Story.

If it’s not the right fit for your household, we offer a simple and fair refund policy.

Monthly Subscriptions

If you cancel your monthly subscription within 30 days of purchase, you will receive a full refund and you may keep any chapters you’ve already received.

After the 30-day refund window, you may cancel your monthly subscription at any time. Once canceled, no further payments will be charged.

You will receive all chapters that were paid for prior to cancellation.

Yearly Subscriptions

Yearly subscriptions may be cancelled within 30 days of purchase, and you will receive a full refund. You may keep any chapters you have received.

After the 30-day refund window, yearly subscriptions will remain active for the remainder of the term. All scheduled chapters will continue to be mailed as planned.

How to Request a Refund

To cancel a subscription or request a refund within the 30-day window, please contact us directly. Include the name and email address used at checkout so we can locate your subscription quickly.

Subscriptions and Refunds

Refunds apply to both monthly and yearly subscriptions, provided the request is made within the 30-day window.

After 30 days, subscriptions are no longer eligible for a refund, but you may cancel at any time to prevent future charges.

Upgrading Your Subscription

Families on a monthly subscription may upgrade to a yearly plan within the first three months of their subscription.

If you’re considering an upgrade and have questions, we’re always happy to help—just reach out.

Missing or Damaged Mail

If a mailing arrives damaged, or doesn’t arrive at all, please let us know. We’ll make it right.

While postal delays are outside our control, your experience with MailBox Story matters to us.

MailBox Story is meant to be something families look forward to—not something they worry about.

If you have any questions at all, before or after subscribing, we’re just an email away.